Last updated October 28, 2026

 

Thanks for supporting Cranky Coquí. The best Spanish food in Connecticut. Our online merchandise is made to order and shipped by our fulfillment partner, Printful. Here you’ll find shipping details, delivery estimates, and help with merchandise order problems. This policy applies to merchandise purchased at crankycoqui.com; it does not cover food orders, catering, or gift cards.

 

Free shipping and delivery destinations.

We offer free standard merchandise shipping to the contiguous United States—the 48 adjoining states and Washington, D.C. This offer excludes Alaska, Hawaii, Puerto Rico, other U.S. territories, and international destinations.

 

Shipping outside this area is available only where offered at checkout. Any applicable shipping charge is shown before you pay. If your destination is unavailable, contact info@crankycoqui.com before ordering. Any available expedited shipping option costs extra and does not shorten production time.

 

How long merch delivery takes.

Most items take approximately 2 to 5 business days to produce. Domestic shipping generally takes an additional 1 to 8 business days, depending on the product, destination, and carrier. Production time and shipping time are separate; the day you order is not included in the production estimate. Business days exclude weekends and applicable holidays.

 

These are estimates, not guaranteed arrival dates. Product availability, busy seasons, weather, and carrier disruptions can affect timing. Check any product-specific or order-specific estimate provided with your purchase, and allow extra time for gifts and events.

 

If we cannot ship within the timeframe stated for your order, we will notify you of the delay and provide the cancellation and refund options required by law.

 

Tracking and separate packages.

We will email shipment tracking when it becomes available. Tracking may take time to show the carrier’s first scan. If you cannot find your shipping email, check your spam folder or contact us with your order number.

 

Items such as shirts, hats, and mugs may ship separately and arrive on different days. Check all tracking links before reporting a missing item. We will not add a shipping charge after checkout solely because your order ships in separate packages.

 

International orders.

Where international delivery is offered, transit times vary by destination and customs processing. Import duties, taxes, and carrier clearance fees not collected at checkout may be payable by the recipient. Any mandatory local consumer rights continue to apply. Returns and order problems

 

Size exchanges and changes of mind.

Because our merchandise is produced for each order, we do not accept returns or exchanges for a change of mind or a size, color, or style selected incorrectly by the customer, except where required by law. Please review the product details and available size information before ordering. Email us if you need help choosing.

 

If we send a different item, size, or color from the one you ordered, please report it as an incorrect item using the steps below.

 

Damaged defective misprinted or incorrect items.

Please inspect your merchandise when it arrives. If an item is damaged, defective, misprinted, incorrect, or missing from a delivered package, email info@crankycoqui.com within 21 calendar days after delivery.

 

Include your order number, the email address used at checkout, a description of the problem, and clear photos of the affected item. For a wrong item or size, include its label; for shipping damage, include packaging photos if available. You do not need photos of an item that never arrived.

 

We will review the issue and arrange a replacement at no additional cost or a refund for a confirmed problem. Please keep the item and packaging until we finish reviewing your claim. Do not mail anything back unless we give you return instructions. Photo review usually resolves these claims without a physical return; if we require a return for a confirmed error or defect, we will cover that return shipping.

 

Late or lost packages.

If your order is more than 3 business days past its estimated delivery date, email us so we can investigate. For a package that has not arrived, report the issue no later than 21 calendar days after the estimated delivery date. Include your order number and confirm your shipping address.A delay does not automatically mean a package is lost. If a shipment is confirmed lost in transit and qualifies for a claim, we will arrange a replacement or refund. We will explain the available resolution after reviewing the tracking and delivery details.

 

Tracking says delivered but the package is missing.

Check around your delivery address and with household members, neighbors, or your building’s front desk. Contact the carrier for delivery details and let us know promptly, within 21 calendar days of the recorded delivery date.

 

We will help investigate. Packages recorded as delivered are not automatically eligible for a free replacement or refund. Any resolution will depend on the delivery evidence and your rights under applicable law.